Corporate · FAQ
Frequently Asked Questions
The most common questions about how we work, our service scope, our quote process and our membership system.
How we work
Which regions do you serve?+
Our head office is in Istanbul, but our field operations cover all of Turkey. Our project teams deploy to whatever location the job requires.
Who do you work with?+
We are a B2B engineering company working with corporate clients. Production facilities, logistics operations and corporate buildings are our main partners; individual residential-scale work is outside our scope.
Does the facility have to stop during the application?+
In most cases, no. A significant part of our work takes place in facilities with production running; we phase the application around your operating schedule and program it to keep disruption to a minimum. The right approach is defined together at the survey stage.
Which material systems do you work with?+
We are an authorized Sika applicator and make our system selections within the framework of manufacturer technical approvals. The final system is defined by your facility’s conditions, independently of brand.
What is handed over at the end of the job?+
Records documenting the application steps are a natural part of the work. The scope of handover and warranty terms are defined contractually on a project basis.
Service scope
Which core service areas do you work in?+
We provide services under five core headings: industrial flooring, decorative flooring systems, waterproofing, structural strengthening and seismic retrofitting, and specialty systems and applications. You can find the details of each on our Services page.
Do you only work on new buildings?+
No; a significant part of our work is on existing buildings in active use. In renovation, repair and strengthening work we apply a distinct discipline that begins with assessing the existing condition.
Do you take on small-scale or localized work?+
We decide by evaluating the scope. A localized repair is often the symptom of a larger problem; that is why, even in seemingly small jobs, we prefer to understand the source of the problem first.
How do the survey and assessment work?+
When you get in touch, we listen to your needs and, where necessary, examine the site in person. We build our system proposal and quote on that assessment; we do not propose a system without seeing and understanding the site.
Quote process
What information is needed to receive a quote?+
The subject of the work, the approximate area or scope, how the building is used and a brief description of any existing problem are enough to get started. Being able to share photos and project documents speeds up the assessment.
What do your quotes cover?+
Our quote clearly defines the proposed system, the scope of the application and the terms. We take care to leave no ambiguous items, because a healthy working relationship starts with a clear scope.
Can I get pricing over the phone?+
A reliable price cannot be given without knowing the site conditions. Over the phone, only a general framework can be discussed; a binding quote is provided in writing after the assessment.
Do you work internationally?+
Our priority is Turkey. International requests are evaluated on a project basis; for questions on this, we recommend contacting us directly.
Membership and technical documents
Who is the membership system open to?+
It is open to two user groups: our corporate clients, and professionals consisting of architects and engineers. Membership is free of charge, and applications go through an approval process.
What content can I access with membership?+
You gain access to a document library consisting of technical data sheets, safety data sheets, application specifications and certification documents. The library is being structured to cover the systems in our service areas.
Why do technical documents require membership?+
Technical documents are content that needs to be read in the right context. Membership allows us to deliver these documents to the professionals who genuinely need them, and to accompany them with technical support where needed.
How long does it take for my application to be approved?+
Applications are reviewed by our team and answered by email within a reasonable time. For urgent document needs, you can reach us directly through our contact channels.
Is your question not here?
The most accurate answer is specific to your site.
General answers point the way, but every facility is unique. Send us your question and let us answer it specifically for your situation.